ARTICLE 1.  Promoter

Allied Enterprises LLC (trading as Jacquemus), a limited liability company registered under license number 40871, with its address at P.O. Box 30069, Dubai, United Arab Emirates (“Promoter”), is organizing a Scratch & Win promotion (“Scratch & Win promotion”) for customers in the United Arab Emirates (“Participant”). To enter the Scratch & Win Promotion, Participants must make a purchase of at least AED 2,000 in the in the currency used for the purchase on the Promoter’s jacquemus.ae website (the “Website”) or at the Jacquemus store in Fashion Avenue, The Dubai Mall (the “Store”). The Scratch & Win promotion will run from February 24, 2025, to March 23, 2025 (“Participation Period”). The Promoter reserves the right to modify or extend the Participation Period at its discretion.

ARTICLE 2.  Conditions of participation

 These terms and conditions (“Terms”) and Privacy and Cookie Policy (“Privacy Policy”) are applicable to the Participant and set out the rules of participation in the Scratch & Win promotion. By registering for and participating in the Scratch & Win promotion as set out in these Terms, the Participant guarantees to have the authority to accept these Terms and Privacy Policy and agrees to be bound by the Terms and Privacy Policy in their entirety.

The Promoter can at any time cancel, suspend, or amend these Terms or cancel the Scratch & Win promotion at its discretion and without incurring any liability to Participant as a result thereof.

The Scratch & Win promotion is open to any individual who is at least 18 years of age, in the United Arab Emirates with the exception of the employees of the Promoter or of the companies involved in creating the Scratch & Win promotion, and their direct family (parents, brothers and sisters, children) and any other person living in the same household. For the avoidance of doubts the Scratch & Win promotion is not open for Promoter and its affiliated companies employees or employees from supporting agencies.

By participating, Participants agree to the collection of their information. The winning card(s) for the Scratch & Win promotion will be determined at random

In order to register to the Scratch & Win promotion to have a chance to win the prizes described in article 4, the Participant must fill a datacard (“Card”) and provide their, first name, last name, valid e-mail, valid mobile phone number.

Failure by any Participant to comply with the entry instructions set out herein and, on the Card, will result in automatic disqualification from the Scratch & Win promotion. The decision of the Promoter is final. 

The Participant undertakes to provide complete, accurate and current information about herself/him, and to promptly update such information if there are any changes. The Promoter shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, the Participant’s failure to comply with this Terms.

ARTICLE 3.  Designation of winners

During the Participation Period, a total of 350 scratchcards will be randomly distributed, with 200 allocated for in-store purchases and 150 for online purchases. To receive a scratchcard, participants must spend at least 2,000 AED in the Store or on the Website, where they will receive a scratchcard with their purchase. Upon scratching the card, participants will discover whether they have won or lost, as the card is designed to reveal either a Gift or a non-winning outcome.

Each winning card contains a unique, personal, and strictly confidential code, which must not be shared except when claiming the Gift. Not all cards are winners. Upon receiving a scratchcard, the Participant must scratch off the designated area to reveal the result. A winning card will indicate the Gift won. The winning card will clearly state the type of Gift awarded to the Participant.

Participants have two (2) months to request the Gift— for online purchases, this period begins from the date of order receipt, and for in-store purchases, from the date of purchase. To request the Gift, participants must contact the Promoter at customercare@jacquemus.ae for both Store and Website purchases in the United Arab Emirates to arrange delivery. Delivery is estimated to take three (3) days from notification. The request must be sent from the email address used for the purchase and include the order number associated with the winning card, a copy of the receipt, and a shipping address. If the Gift is not claimed within this period, it will be forfeited, and the Promoter may select another winning Participant.

The winning Participant must provide the Promoter with a valid ID to verify his or her eligibility to receive the Gift and agrees to all verification requests concerning his/her identity, age, postal address as necessary to enable the Promoter to establish his/her genuine participation. Any false declaration, indication of identity or false address will lead to immediate disqualification of the winning Participant. The winning Participant must comply with these Terms. In the event of non-compliance with these Terms, the prize will not be awarded.

Returns and exchanges will be processed according to Jacquemus’ UAE standard return policy and in compliance with applicable laws. If it is proved that a winning Participant has been selected to win a prize in contravention of these Terms, using any fraudulent means, then the prize in question will not be awarded and shall remain the property of the Promoter, without prejudice to any proceedings likely to be brought against the Participant by the Promoter or by third parties.

The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent these Terms, including without limitation, by tampering with the operation of the Scratch & Win promotion setting up multiple accounts, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the Terms, or to be acting in any manner deemed by the Promoter to be disruptive.

The Promoter’s decisions on all matters, including without limitation those relating to any of the selections and prizes, shall be final and definite.

ARTICLE 4. PRIZE

The Gift for the Scratch & Win promotion will be one (1) product selected by the Promoter from a range of eight (8) products listed below, at its discretion and subject to availability. The individual values of these products range from AED 690 to AED 3,950 (the “Gift”)

The available Gifts are as follows:

Bisou Perle bag (silver)

Medium Chiquito with Buckle bag (gold)

Rond Carré earrings (gold)

Bambino cardholder (black)

Bisou cardholder (gold)

Bisou cardholder (silver)

Azur cardholder (black)

Cuerda cardholder (black)

The Gift cannot be redeemed in conjunction with any other discount offers or promotions available in the participating stores.

The Gift is non-negotiable, non-transferable, and no cash equivalent will be given.

Promoter’s decisions on all matters relating to the Scratch & Win Promotion shall be final and conclusive.

The Gift may not give rise to any dispute or claim of any kind, or be exchanged, or substituted for payment of its value in cash. The winning Participant agrees not to seek the responsibility of the Promoter or its service providers concerning the quality, specification or operation of a product or service offered as a prize within the context of the Scratch & Win promotion. By accepting the prize, the winning Participant agrees to release the Promoter and any other entity associated with this Scratch & Win promotion, along with each of their employees, officers, directors, agents, representatives, from any and all liability, loss, damage or disappointment arising from or in connection with the selection, receipt and/or use or misuse of the prize or participation in the Scratch & Win promotion

ARTICLE 5. Personal Data

The Promoter collects and uses the Participant’s personal information (“Data”) for the purposes outlined in the Privacy Policy. By entering the Scratch & Win promotion and providing the Data the Participant authorises the Promoter to collect and process the Data for the manner outlined in the Privacy Policy.

The winning Participant agrees to participate in such reasonable publicity as may be requested by the Promoter. The winning Participant agrees to the publication of her or his name and country in connection with the Scratch & Win promotion.

The Data entered to participate in the Scratch & Win promotion, can be used by the Promoter to send marketing and promotional offers as detailed in the Privacy Policy.

For any queries related to the Scratch & Win promotion, participants can contact:

Jacquemus Customer Care: customercare@jacquemus.ae or +971565266180 (available Monday to Saturday, from 10am to 10pm).

For matters related to data protection, including access, changes, or deletion of personal data in compliance with data protection laws, participants can reach the Data Protection Officer:

Azhar Zahiruddin: azhar.zahiruddin@chalhoub.com or the Data Protection Office at DPO@chalhoub.com.

ARTICLE 6. Liability

Any resemblance of the Scratch & Win promotion characters or elements to other fictitious characters or elements already in existence is purely coincidental and cannot engage the responsibility of the Promoter.

The Promoter and each of its employees, officers, directors, agents and representative are not responsible for and shall not incur any liability if, in the event of a natural disaster or events outside their control or this Scratch & Win promotion does not in any way function as intended or if due to such instances, they cancel, shorten, extend or defer all or part of the Scratch & Win promotion, or modify its terms and conditions.

In particular, the Promoter or its service providers will bear no liability for cases where the Platforms are unavailable during the Participation Period, or where the selection is deferred or cancelled for external reasons or where information supplied by the Participant is destroyed for external reasons.

The Promoter shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with the Participant entry into the Scratch & Win promotion or in connection with or arising out of the use of the prizes.

Each Participant agree to fully indemnify, defend and hold the Promoter, its officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach by the Participant of these Terms.

ARTICLE 7.  General

Participation in the Scratch & Win promotion does not confer on the Participant any rights in or over any intellectual property of the Promoter and/or arising in connection with the Scratch & Win promotion

Nothing in these Terms is intended to affect your rights as a consumer under statutory laws.

If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.

No waiver by the Promoter of a breach by a Participant of any provision contained in these Terms shall be construed as a waiver of the Promoter’s right to exercise any such or other right, power or remedy or to demand such compliance.

These Terms shall be construed and governed by the laws of the Emirate of Dubai, United Arab Emirates and the competent courts of Dubai shall have exclusive jurisdiction.

PRIVACY & SECURITY

We, Allied Enterprises LLC (trading as Jacquemus), a limited liability company registered under license number 40871, with its address at P.O. Box 30069, Dubai, United Arab Emirates are organizing a Scratch & Win promotion (“Scratch & Win promotion”) for customers in the United Arab Emirates. (“we”, “us”, “ours”). We respect the privacy of all of our users and are committed to protecting information collected and shared with us on the website jacquemus.ae (the “Website”). 

Any capitalized terms used herein not defined shall be defined in the Terms that operate alongside this Privacy and Cookie Policy.  

Personal information about you may be collected in several ways when you make a purchase related to the  

We provide this statement ("Privacy Policy") to help you to understand what we may do with any personal information that we obtain from you.  

This Privacy Policy does not govern our collection or use of data about you through channels other than the Website. 

Please exit the Website immediately if you are accessing the Website in a country or other territory where use of the Website is not permitted. 

1 - What categories of Personal Information do we collect? 

The Website collects certain information when you interact with it, for example, the Website may collect "Personal Information", which is any information that can be used to identify, directly or indirectly, an individual. The Website may also collect data that does not identify you specifically. The following is a list of Personal Information that we may collect and process about you: 

• Information that you provide by filling out forms on the Website: identification data (such as name), contact information, phone number, postal address, email address; 
• Any information you may provide when you contact us or send us a correspondence; 
• Information necessary to process your registration on the Website; 
• Details of any connection data and your taste and preferences; and 
• Details of your visits to the Website including, but not limited to, your computer's IP address, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access. 

If your Personal Information changes in any way or is incorrectly presented on the Website you should immediately update or correct your Personal Information (as applicable) by contacting us as detailed in Section 7 below. 

2 - For which purposes do we use your Personal Information? 

We collect the above-mentioned Personal Information for the following purposes: 

1. For the performance of a contract to which the data subject is party: 

• to allow us to process your registration for the Scratch & Win promotion, 
• to allow us to conduct the Scratch & Win promotion, 
• to serve your requests in general, 
• to send you our newsletters as well as details of our products, special offers or promotional offers that may be of interest to you.  

1. For the purposes of the legitimate interests pursued by us: 

• to improve our understanding of your interests and concerns, to improve our understanding of your use of our products, for our internal marketing and demographic studies: we may use your information to make our Website design and products/services better, as we believe that it is also in our legitimate interest to better serve you and respond to your needs. 
• for security purposes: we may use information to protect our company, our clients, and our Website against fraud, theft or any wrongdoing which may affect our activity as it is our legitimate interest to ensure the security of our activity. 

3 - Who do we share your Personal Information with? 

Personal Information that you provide will be disclosed to our digital agency managing the registration on the Website and with other trading divisions within our group of companies, on a need-to-know basis, for the above-mentioned purposes. 

Please be aware that if we are requested by any regulatory or government authority investigating any suspected activity to provide your Personal Information, we will be entitled to do so as permitted by applicable law. 

We may also disclose your Personal Information onto our carefully selected business partners or to our affiliated companies to enable them to send you information which may be of interest to you, subject to your consent. 

If you do not want to receive such information anymore, you can just click on the “UNSUBSCRIBE” link in our emails or simply contact us as detailed in Section 7 below and they will assist you in this respect. 

From time to time we may disclose Personal Information on a need-to-know basis: 

• To our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf such as marketing and advertising; data processing; website hosting and management; information technology and office services; legal, accounting, audit and other third party service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law; 

• To any prospective seller or buyer of our business or assets; 

• If we are under a duty to disclose or share your personal data in order to enforce or apply the Terms and Conditions of our Website and other agreements, to permit us to pursue available remedies or limit the damages that we may sustain, or protect our rights, property, safety or security and that of our employees, agents, contractors, customers, the visitors of the Website or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

4 - Who do we transfer your Personal Information? 

In certain cases, and for data hosting purposes Personal Information we collected about you may be transferred to affiliates, service providers, business partners located outside the EU to which Personal Information are disclosed which may not have an adequate level of protection.  

In such case, we implement appropriate safeguards with such data recipients by entering into data transfer agreements. You can ask for a copy of such appropriate safeguards by contacting us as set out in Section 7 below. 

5 - Use of Cookies 

We use cookies and track IP addresses so we can improve our services and enhance your experience as detailed below. 

Cookies are data files a website can send to your computer's browser for record-keeping purposes. We use cookies to help us to gather and store information about visitors to our Website which helps us and to make our Website more user friendly, and to give you a better experience when you return to the Website.  

We may use information from cookies for the following purposes: 

• Traffic monitoring, for example, the IP address from which you access the Website, the type of browser and operating system used to access the Website, the date and time of your access to the Website, the pages you visit, and the Internet address of the website from which you accessed our Website; 
• To recognize repeat visitors for statistical/analytical purposes;  
• Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked. 
• To customize or personalize your experience of the Website; 
• To monitor your use of the Website in order to make our communications with you as relevant as possible, for example, by sending you email communications relevant to the parts of the Website that you visit most often or by letting you know about features of the Website that you have not accessed previously. 

We may compile and report to third parties (such as advertisers) anonymous statistics about our users in terms of numbers, traffic patterns and related site information.  

Whereas some cookies may be functional to collect information which will allow us to facilitate your browsing such as languages preferences, memorizing log-in, or saving the content of your shopping basket, other cookies also collect information on your behaviour by saving your preferences as detailed above. 

While functional cookies may be installed to facilitate your visit of our Website, you may express your choice regarding our cookies through the privacy settings options of your browser which should include features to prevent from storing information on the terminal or processing information already stored on such terminal, unless you turn on the feature to allow such storage or processing.  

Each browser has its own cookie management system, you can find information specific to your browser under the “help” menu, where you will be provided with all necessary information about how to set your preferences.  

We cannot guarantee the proper functioning of the Website if you choose to disable your cookies. However, your visit to our Website will be significantly enhanced if cookies are not disabled. 

6 - How long do We keep your Personal Information for? 

Personal Information collected for the purposes hereunder will be stored only as long as necessary for the purpose of your relationship with us, or as required to comply with our legal obligations. 

If a judicial action is initiated, Personal Information may be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived as permitted by applicable law. 

Your Personal Information will not be kept in a form that allows you to be identified for any longer than is reasonably considered necessary by us for achieving the purposes for which it was collected or processed or as it is established in the applicable laws related to data retention periods. 

7 - Your rights 

Subject to applicable law, you may have the following rights:  

(i) Right of access 

You have the right to confirm with us whether your Personal Information is processed, and if it is, to request access to that Personal Information including the categories of Personal Information processed, the purpose of the processing and the recipients or categories of recipients.  

(ii) Right to rectification   

You may have the right to rectify inaccurate or incomplete your Personal Information.  

(iii) Right to erasure  

You may have the right to ask us to erase your Personal Information.  

(iv) Right to restriction of processing 

In limited circumstances, you may have the right to request that we restrict processing of your Personal Information. 

(v) Right to data portability 

You may have the right to receive your Personal Information, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit that data to another entity. 

(vi) Right to object and rights relating to automated decision-making 

Under certain circumstances you may have the right to object, on grounds relating to your particular situation, at any time to the processing of your Personal Information by us and We can be required to no longer process your Personal Data.  

(vii) Right to provide your instructions regarding the storage, deletion or disclosure of your Personal Information after your death. 

When your Personal Information processing is based on your consent, you may withdraw any consent you previously provided to us at any moment. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. 

To exercise these rights, please contact us at  

Jacquemus Customer Care: customercare@jacquemus.ae or +971565266180 (available Monday to Saturday, from 10am to 10pm). 

Data Protection Officer Azhar Zahiruddin: azhar.zahiruddin@chalhoub.com or the Data Protection Office at DPO@chalhoub.com 

8 - Changes to this Policy 

We reserve the right to modify this Privacy Policy at any time. Our Privacy Policy may change from time to time to reflect changes in our processing of your Personal Information. Any modifications of this Privacy Policy will be effective once published on our Website. We will notify you of any material changes as required by law. Please read the Privacy Policy and check back often.  

In the event this Privacy Policy is reproduced in English and Arabic, if there is any inconsistency between the English text and the Arabic text, the English text will prevail.